We hope your purchases meet your standards, but if you wish to return an item due to a defect, incorrect product received or other reason, you may return it to Zedel within 10 days of delivery.
Your product will either be replaced, repaired or receive a refund depending on the situation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in a re-sellable condition. It must also be in the original packaging with labels attached.
A refund can take up to 7 working days to reflect depending on the method of refund and banking institution.
Returns and Exchanges
Zedel has 4 exchange/refund policies:
Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
Exchange only products may only be replaced with a different product from any open event. If we are unable to provide you with the desired size or style we will process a refund.
Products eligible for return or exchange may be refunded into your original method of payment.
Products that qualify for refunds will not enjoy our free courier delivery, thus the refund amount will be less the courier cost to and from.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 109 Plein Street, Capetown City Centre, Capetown, 8001, South Africa.